Thank you for contacting Takkra. We’re sorry to hear of a concern with your product and we can suggest several options for arranging a replacement.
Replacement Options
The first option, and usually the easiest one, is to return your hair tool directly to the retailer where you purchased it (e.g. your local beauty salon). Depending on the situation and on the retailer’s particular policies, they may offer a refund, a replacement, or another solution.
If you cannot or do not wish to make arrangements through the retailer, the second option is to request a replacement (by mail) directly from Takkra.
Requesting a Warranty Replacement from Takkra
Takkra hair tool products purchased from an authorized reseller include a complimentary 3 year manufacturer warranty. Please be sure to refer to your product packaging on the warranty details for your hair tool. If your hair tool ever has any manufacturing or workmanship defects, we will replace it. All products must be registered in order for the warranty to apply. The registration form can be found below.
To request a replacement, assemble a package including:
- The hair tool that requires replacing
- A copy of the purchase receipt (or a bank statement that shows the purchase)
- Your name, phone number, email address, and postal address (no PO Boxes)
- $20 Domestic shipping for replacements and $45 for international* (no personal checks)
- International Orders may be subject to tax
Shipping and handling fees can be paid by cash, credit card, money order, or cashier’s check. For credit card payments, please simply note “payment by credit card” and a representative will contact you by telephone to arrange for payment. Please note that personal checks are not accepted and we cannot send replacements to P.O. boxes.
Mail the package to:
Customer Service
Takkra
20255 Corisco Street
Chatsworth, CA 91311
Requests are generally processed in 1-2 business days. Replacements are generally delivered within 5-7 business days (for domestic orders).
Warranty Replacements
In all cases, the product should be under warranty (i.e. purchased within the last 1095 days) and the problem should be related to a manufacturing defect rather than a problem that arises from everyday use or any kind of misuse. For example, if the on/off switch was broken when you received your straightener, that would be considered a manufacturing defect and the straightener would be eligible for replacement under warranty. If the switch broke off when you dropped the straightener, that would NOT be considered a manufacturing defect and the straightener would not be eligible for replacement under warranty.
*International Warranty Replacement Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Takkra.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Takkra does not collect duties and taxes, and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.